{"id":2097,"date":"2014-06-17T12:22:50","date_gmt":"2014-06-17T12:22:50","guid":{"rendered":"https:\/\/www.princeviewdental.com\/?p=96"},"modified":"2022-02-01T12:43:10","modified_gmt":"2022-02-01T12:43:10","slug":"blogpresscustomer-service-as-key-to-customer-expectations","status":"publish","type":"post","link":"https:\/\/1stonthelist.website\/temp\/blog\/press\/customer-service-as-key-to-customer-expectations\/","title":{"rendered":"Customer Service as Key to Customer Expectations"},"content":{"rendered":"

Toronto, Canada (PRWEB), June 17, 2014 - Princeview Dental (www.PrinceviewDental.com<\/a>), one of Etobicoke\u2019s premier dental clinics, is addressing a study that lists criteria associated with customer service as the main characteristics people look for from their dentist.<\/p>\n

The study, performed by a dental marketing company, sought to identify the key attributes that patients look for in a dentist aside from the dentist\u2019s actual skill. The results found that the three main criteria were comfort, transparency, and a strong online presence. (Source: Schmidt, K., \u201cWhat patients expect from their dentists: the overall impression needs to be right,\u201d Dentistry IQ web site, June 3, 2014; http:\/\/www.dentistryiq.com\/articles\/2014\/06\/what-patients-expect-from-their-dentist.html.)<\/p>\n

\u201cAt first these traits may seem surprising, particularly the mention of a strong online presence, but that\u2019s the age we live in,\u201d says Dr. Janice Mummery, founder of Princeview Dental. \u201dBased on analysis of what people are really trying to communicate, it seems all they want is trust and dependability, and there\u2019s nothing surprising about that.\u201d<\/p>\n

The study goes on to say that online testimonials play a role in determining how patients choose their dentists, leading them to pick up the phone and call the dental clinic that most peaked their interest while browsing the Internet.<\/p>\n

\u201cThat phone call becomes another customer service opportunity,\u201d Dr. Mummery continues. \u201cIt\u2019s the first chance a dental clinic has to make an intimate impression and begin making patients feel that level of comfort that they seek from their dentists.\u201d<\/p>\n

\u201cPeople generally have a fear of dentists, so once they do get to the clinic, it\u2019s important they feel at ease. A comfortable waiting room along with ways to reduce waiting times calms some of that tension,\u201d Dr. Mummery concludes. \u201cEfficiency is not always easy when dealing with dental care, but at Princeview Dental, it\u2019s an area we focus on. We know people usually take time out of their workdays or have their children miss time at school to come visit us, so we try to be as efficient as possible.\u201d<\/p>\n

Founded in 1994, Princeview Dental is a trusted dental clinic in Etobicoke. Princeview Dental offers a full range of dental services for all age groups, including preventive dentistry, restorative\/cosmetic dentistry, and offering\u00a0 patients a variety of procedures to \u201cmake over\u201d their smile, including dental Implants, surgery, full and partial dentures, and treatment for gum disease. To learn more about Princeview Dental, visit the company\u2019s web site at www.PrinceviewDental.com<\/a> or call 416-231-4562.<\/p>\n","protected":false},"excerpt":{"rendered":"

Toronto, Canada (PRWEB), June 17, 2014 - Princeview Dental (www.PrinceviewDental.com), one of Etobicoke\u2019s premier dental clinics, is addressing a study that lists criteria associated with customer service as the main characteristics people look for from their dentist. The study, performed by a dental marketing company, sought to identify the key attributes that patients look for in a dentist aside from Continue Reading<\/a><\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[39],"tags":[],"class_list":["post-2097","post","type-post","status-publish","format-standard","hentry","category-press","cat-39-id"],"_links":{"self":[{"href":"https:\/\/1stonthelist.website\/temp\/wp-json\/wp\/v2\/posts\/2097","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/1stonthelist.website\/temp\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/1stonthelist.website\/temp\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/1stonthelist.website\/temp\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/1stonthelist.website\/temp\/wp-json\/wp\/v2\/comments?post=2097"}],"version-history":[{"count":2,"href":"https:\/\/1stonthelist.website\/temp\/wp-json\/wp\/v2\/posts\/2097\/revisions"}],"predecessor-version":[{"id":4115,"href":"https:\/\/1stonthelist.website\/temp\/wp-json\/wp\/v2\/posts\/2097\/revisions\/4115"}],"wp:attachment":[{"href":"https:\/\/1stonthelist.website\/temp\/wp-json\/wp\/v2\/media?parent=2097"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/1stonthelist.website\/temp\/wp-json\/wp\/v2\/categories?post=2097"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/1stonthelist.website\/temp\/wp-json\/wp\/v2\/tags?post=2097"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}